Privacy Policy

Last updated: 29 October 2026

This Privacy Policy explains how Dentmetria Medikal ve Bilişim Teknolojileri A.Ş. ("Dentmetria", "we", "us"), Fenerbahçe Mh. Iğrıp Sk. No: 13, Kadıköy / İstanbul, collects and uses personal data when you visit dentmetria.com, use the application at app.dentmetria.com or use the Dentmetria API (together, the "Service").

Our Role

Dentmetria acts in two different roles, depending on the data:

• Controller of account data. We decide how the data about you as a user of the Service is processed: your account, billing and support information, and the technical data generated when you use the Service.
• Processor of patient data. Radiographs, CBCT scans and the analysis results produced from them are uploaded by dental professionals and clinics. The professional or clinic that uploads them is the controller of that data and decides why it is processed. We process it only on their instructions and only to provide the Service.

We do not use patient images, scans or analysis results for research, for product development or to train artificial intelligence models, and we do not sell or share them.

If you are a patient whose images were uploaded by your dentist or clinic, please contact that practice about how your data is used and to exercise your rights. We will support the practice in responding to your request.

Data We Collect

• Account data: your email address and your password, which is stored only in hashed form.
• Billing data: when you purchase credits, your name, national identity or tax number, phone number, billing address and IP address, together with the details of your purchases. Card details are entered on the secure payment form of our payment institution, iyzico, and are never received or stored by Dentmetria.
• Uploaded images and results: the X-rays and CBCT scans you upload, any information contained in them or in their file names, and the reports, segmentations and 3D models generated from them.
• Support data: the content of messages you send to us through the application or by email.
• Technical data: server log records such as IP address, browser type, date and time of access and the pages requested, and aggregate website statistics.

We recommend that patient names or other identifying details are not included in file names, as file names are shown on reports and shared pages.

How Long We Keep Data

• Uploaded images and results are deleted automatically 90 days after upload, including the original image or scan, reports, segmentations and STL models. Please download anything you need to keep before then.
• Account data is kept for as long as your account is active and is deleted when you ask us to close your account.
• Billing records are kept for the periods required by Turkish tax and commercial law.
• Server logs are kept for a limited period for security and troubleshooting purposes.

Where Data Is Stored

The Service runs on servers operated by Dentmetria. Uploaded images and results are stored and processed on our own infrastructure and are not passed to third-party cloud or AI services.

Legal Basis for Processing

We process account data on one or more of the following grounds, depending on the data and the context:

• processing is necessary to perform our contract with you;
• you have given us your consent;
• processing is in our legitimate interests, such as keeping the Service secure;
• processing is necessary to comply with our legal obligations.

For patient data, the legal basis is determined by the professional or clinic acting as controller.

Security

We protect personal data with technical and organisational measures appropriate to the sensitivity of health data, including:

• encryption of all data in transit between your browser or software and the Service;
• passwords stored only as salted hashes;
• access to images and results restricted to the account that uploaded them and to the people they choose to share them with;
• access to our servers limited to authorised Dentmetria staff;
• automatic deletion of uploaded images and results after 90 days.

No method of transmission over the internet or of electronic storage is completely secure. If we become aware of a breach affecting personal data, we will inform the affected customers without undue delay, take steps to limit its effects, and notify the competent authorities as required by applicable law.

Cookies and Analytics

The application uses a cookie that keeps you signed in. It is strictly necessary for the Service to work and is not used for any other purpose.

To understand how our website is used, we use a self-hosted analytics tool that does not use cookies and records only aggregate statistics, such as page views and referring websites. We do not use advertising networks or advertising cookies.

Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• the right to access, update or delete the information we hold about you;
• the right of rectification;
• the right to object;
• the right of restriction;
• the right to data portability;
• the right to withdraw consent.

To exercise these rights, please contact us at [email protected]. We may ask you to verify your identity before responding.

Children

The Service is intended for healthcare professionals and is not directed at children. Children may not create accounts. Images of patients of any age may be uploaded by professionals in their role described above.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page, update the date above and, for significant changes, notify registered users by email.

Contact

Dentmetria Medikal ve Bilişim Teknolojileri A.Ş.
Fenerbahçe Mh. Iğrıp Sk. No: 13, Kadıköy / İstanbul
Email: [email protected]